Frequently asked questions

Each Novum pen is a pre-filled, pre-assembled device that delivers a precise, repeatable dose using an ultra-fine needle. There is no mixing or preparation: you uncap, dial your dose, apply and recap.

Our pens are organised by goal: weight management, wellness & longevity, and recovery & performance. If you're unsure, our team is happy to help you choose the right system for you.

No. The pens are designed for confident self-administration at home. Each order includes clear guidance, and our team can answer any questions before you begin.

We accept Bitcoin and UK bank transfer. Bitcoin payments are completed via a secure invoice and confirmed automatically; bank transfers use a unique reference we provide at checkout.

Yes. We generate a secure invoice for the exact amount, and your order is confirmed once the payment is detected on the network. We never store card details.

When you choose bank transfer, we create your order and provide our account details plus a unique reference. Once your payment arrives and is matched to the reference, we confirm the order and begin preparing it.

All orders are dispatched discreetly with tracked UK delivery, free of charge on every order.

Always. Orders arrive in plain, secure packaging with no indication of the contents on the outside.

Pens should be kept refrigerated between 2–8°C. Full storage guidance is included with every order.

Once your order is confirmed and dispatched, we'll email you tracking details. You can also reach our team any time via WhatsApp, Telegram or email.

Absolutely. Contact us and our team will help you choose the right system for your goals, discreetly and without obligation.